Refund, Exchange & Return Policy

We want you to love every NUVE’ piece. If something isn’t right, here is how we make it right.

1. Inspect your order at delivery

  • You are welcome to open and inspect your order in front of the courier before you pay or accept it.
  • Please check the items, colors, sizes and condition.
  • If an item is wrong, damaged or defective, you can refuse it on the spot and you won’t pay anything. Contact us and we will send you the correct item free of charge.
  • If you decide not to accept the order for any other reason, only the delivery fee is due.

2. Exchanges (within 14 days)

  • You can exchange any item for a different size or color within 14 days of receiving your order.
  • Exchanges depend on stock availability.
  • Pieces from a bundle can be exchanged for another size or color within the same bundle.
  • If the exchange is because of our mistake (wrong or defective item), we cover all delivery costs. Otherwise, the delivery fee for the exchange is paid by the customer.

3. Returns & refunds (within 14 days)

  • You can return items within 14 days of receiving your order.
  • Bundles are returned as a complete bundle.
  • Once we receive and inspect the item, we will confirm whether the refund is approved.
  • Approved refunds are sent within 10 business days, to your original payment method for card payments, or by bank transfer, InstaPay or mobile wallet for cash on delivery orders.
  • Delivery fees are non-refundable unless the item was wrong or defective.

4. Conditions

  • Items must be unused, unworn and unwashed, in their original condition.
  • All original tags and packaging must be attached.
  • Items that show signs of use, damage, washing or alteration can’t be exchanged or returned.
  • Gift cards are non-refundable.

5. How to request an exchange or return

  • Contact us on WhatsApp or by phone at +20 122 825 2433, or email nuveelocal@gmail.com.
  • Please share your order number and the reason for the request.
  • Our team will arrange the pickup with you. Items sent back without contacting us first can’t be accepted.

We reserve the right to refuse any exchange or refund that doesn’t meet the conditions above.